CRM will often display the message "Error in processing the request. Please check logs for more details." The best practice to resolve these types of error messages is by attempting to generate the lease in Site Manager.

To do so you will first, navigate to the Site Manager leasing dashboard, find your property, and the resident you would like to generate the agreement for. Click the hyperlink on the resident's name.

You will then be brought to a screen where you can click "Manage Bluemoon Lease/Lease Renewal". Click this option.

Once you click this option an error message in the bottom right corner should pop up on your screen. The most common errors are lease date inaccuracies, pet name/breed names exceeding the character limit, or license plate info exceeding the character limit. Once you identify the cause of the issue, you then need to make adjustments in either the resident's profile, lease info page, or application form depending on the error message and status of the individual.

If you are unable to resolve the error message with the details provided, please let us know and we'd be happy to troubleshoot further!