Issue

When a guarantor is denied, they may still appear as a "current" resident on your dashboard even after following standard denial procedures.

Solution Steps

Step 1: Exclude Guarantor from Household/Lease Context

You cannot directly "deny" a guarantor on a current resident's profile. Use this workaround instead:

1. Go to Residents → Resident Search
2. Open the resident profile
3. Navigate to Roommates
4. Open the guarantor's roommate record
5. Enter a Move-out Date (today or the effective date) and save
6. Uncheck Lessee and save

Step 2: Verify Status Change

After completing the above steps, the guarantor should move to Former status and will not be considered part of the lease going forward.

If Issue Persists

If the denied guarantor still appears on your dashboard after following these steps, contact support. The system administrator may need to manually remove the applicant from the non-approved applicants tab.

Expected Outcome

Once properly processed, the denied guarantor will no longer show as a current resident on your dashboard and will be moved to former status in the system.