On-Call Status
Affinity will make every effort to rotate the after-hours emergency pager to relieve any single employee of needing to be on call every day. While you are on call you will be expected to respond to any and all emergency calls within 30 minutes. Response times longer than 30 minutes will be investigated, and depending on the length of time in excess of 30 minutes and the reasoning for the delay, disciplinary action could follow for each occurrence. If you are paged for an emergency after your normal shift and you feel that you are not fit to report to work, it is your responsibility to find another qualified employee to respond to the emergency in your place. You may also be disciplined if the manager observes that an employee is exhibiting a pattern of not being fit to carry the pager.

How to Respond to an Emergency Call

When receiving a call.

1. Enter security code.
a. Your security code can be found on the Indatus-REALPAGE Emergency Rotation Spreadsheet. This document is located on the Box: Everybody > Indatus-REALPAGE Emergency Rotation > Group Information Tab
2. Press 1 (if there are no new messages the prompt will say “read messages”)
3. Listen to message(s) - there is a small lag in the time from when the call was made to when it is available for you to listen. There may be more than one voice mail and possibly from more than one tenant.
4. Press 5 after each message to save it. Saving the message will allow you to replay the message and call them back.
5. After reviewing each saved message Press 5 to review the saved messages.
6. You will then be prompted after the message(s) play back, you will need to press 8 to reply.
7. Then press 4 to transfer to the number that belongs to the person that called you.

If you are logging back in to the system to review any old messages or if you lost connection. You will need to first enter the mail box number associated with your on-call group, follow by the security code. Then follow steps 2 through 7.

Maintenance Emergency Phone Options Menu
Enter Mailbox #
Enter Security Code #

Menu Options
1- Access New Messages
2- Record and Send Message (Not Used by the On-Call Team)
3- Phone Manager Functions (Not Used by the On-Call Team)
4 or *- Quit
5- Save messages
Messages Menu Options
4-Delete messages
8-Reply
5-Save
2-Forward
6-Review
7-Skip