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You need to re-apply a payment? Okay, first let's identify what type of payment it is .
Manual Payment- Reapply Button is Available
These are:
Checks provided to the office
Money Orders provided to the office
Online Payments:
Online Payments Item of Concern Reapply Button Available
Identify the Control # - (Ctrl) You will need all of the numbers after the R (Receipt)
If Needed: Add Reapply Function to the Receipt
Step 1.
Voyager> Role Residential> Receivables> ReApply Credit Debit Receipts
Step 2.
Enter R # ( Receipt) into Ctrl # Box
Report Only= No
Show Reapply Button = Show
Tip: Hyperlink back to the Receipt by Clicking on the Ctrl # from the Report
Re-Apply the Receipt
Select the Receipt to Re-Apply and Select the ReApply Button
Enter in the Tenant : Follow order of payment application for your state
This process generates a related receipt
