If you a running into an issue with a lease displaying another person's name when they are electronically signing, you may need to make some adjustments to their online portal. It is likely that their account is linked to a different name.

First and foremost, double-check with the resident that you have the accurate email address on file. Be sure this email displays on the resident's CRM/Voyager page in the email field.

Once you have confirmed the email address, you will want to navigate to the resident's profile in CRM and click the option to "Manage Online Account". Then click the resident who has the incorrect signature listed.

You will then be given the option to lock the resident or delete their online account. Click "Delete". Please note, once the online account has been deleted, the resident will also need to re-enter any payment accounts that were previously entered. Reoccurring payments will also need to be setup again if the resident was using this option.

Once the account has been deleted. You will then invite the resident to Rentcafe by going to their profile and navigating to the top-corner where it says "Invite to Rentcafe". Click this option.

The resident will then be emailed a link from Rentcafe. Instruct them to follow the link and reset their information. If the agreement had already been signed with the incorrect signature, you will need to regenerate the agreement for them to be able to sign it again.